Privacy Policy - Logical Control Systems

Logical Control Systems, LLC (“Logical Control Systems,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, email, phone communications, and SMS messaging.

This policy applies to customers, prospective customers, vendors, and other individuals who interact with us.

INFORMATION WE COLLECT
We may collect the following categories of information, depending on how you interact with us:

A. Personal Contact Information
• Name
• Company name
• Job title or role
• Email address
• Phone number (including mobile number)
• Mailing address

B. Business and Service Information
• Project requirements, service requests, and technical specifications
• Equipment, system, and configuration information relevant to the services we provide
• Service history, site notes, and support records
• Communications between you and Logical Control Systems (email, phone, SMS, or other)

C. Website and Technical Information
When you visit our website, we may collect:
• IP address
• Browser type and settings
• Device information
• Pages viewed and referring/exit pages
• Date/time stamps
This information is used for website performance, security, and analytics.

D. Payment and Transaction Information
If applicable, we may process invoices and payments. Payment card processing is handled by secure third-party payment processors. Logical Control Systems does not intentionally store full payment card numbers on its systems.

HOW WE COLLECT INFORMATION
We may collect information:
• Through website forms (e.g., contact requests, service inquiries)
• By email, phone calls, and SMS communications
• Through service agreements, purchase orders, and other contracts
• In person at customer sites or meetings
• Through customer support interactions
• Through project commissioning and service activities where configuration or equipment information is provided by the customer
HOW WE USE YOUR INFORMATION
We use information for legitimate business purposes, including to:
• Provide industrial automation, engineering, integration, commissioning, and technical support services
• Communicate about projects, service updates, support requests, and operational notifications
• Schedule and confirm appointments, site visits, and service work
• Process invoices and payments, and maintain business records
• Improve our services, internal operations, and website
• Comply with applicable laws and regulatory requirements and enforce agreements

We do not use your information for unsolicited marketing without consent.

SMS PRIVACY, CONSENT, AND DATA SHARING (10DLC / CTIA)
Logical Control Systems may use SMS messaging to communicate with customers and authorized contacts regarding informational and operational matters such as service notifications, appointment confirmations, project updates, and technical support.

Messaging Terms and Conditions (Summary)
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Logical Control Systems, LLC, from 701-670-4908, 701-670-4148, 701-380-1282, or 701-380-8747 regarding informational and operational communications. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 701-720-8400 or nathan@logicalcs.com. Mobile opt-in information is never shared with third parties.

Opt-Out
You may opt out of SMS at any time by replying STOP, UNSUBSCRIBE, QUIT, or CANCEL. After opting out, you will no longer receive SMS messages unless you opt in again.

DATA SHARING
• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose.
• Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only as necessary for legitimate business operations and service delivery, such as:
• Payment processing providers
• IT, hosting, security, and communications providers (including SMS and email service providers)
• Professional advisors (e.g., accounting, legal) where needed
• Governmental authorities when required by law

These providers are permitted to use information only to perform services for us and are expected to safeguard it.

COOKIES AND ANALYTICS
We may use cookies or similar technologies for essential website functionality, security, and analytics. You may control cookies through your browser settings. Disabling cookies may affect certain site features.
DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.
DATA RETENTION
We retain information for as long as necessary to provide services, meet contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.
YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may request to:
• Access the personal information we maintain about you
• Correct inaccurate information
• Request deletion of your information (where permitted by law)
• Opt out of non-essential communications

To submit a request, contact us using the information below.

THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
CONTACT US
Logical Control Systems, LLC
413 5th Ave NE
Minot, ND 58703
Phone: 701-720-8400
Email: nathan@logicalcs.com
Website: www.logicalcs.com